NEW FACE of LAW ENFORCEMENT is a course designed to teach Police Officers, through the art of reflective listening, how to deescalate a situation in order to achieve a safer resolution. It is a course designed by Cops who have already used these skills in the street and who know they can save lives. The NEW FACE curriculum was developed and is presented by Lieutenant Ray Hassett (ret.) New Haven Department of Police Service, New Haven CT.
NEW FACE is a four hour interactive course which also employs scenario based exercises. We use scenario based exercises for some of the following reasons:
1: You behave under stress like you train
2: Practice builds confidence
3: They can actually be fun to do
4: You learn from your mistakes when no lives are at risk